MAXPerformance Terms & Conditions 2024. Issue by: MAXPerformance, 1 Ffordd Owen, Northop, Flintshire, CH76AU. 

​1. Introduction

1.1 Your contract with MAXPerformance starts from the date you purchase your membership and accept the terms and conditions.

1.2 Please make sure you read the terms and conditions of your membership carefully and contact us via email if you have any questions. 

​2. Memberships

2.1  Our core memberships:

The Performance Academy or 1:1 PT Membership - You will be charged automatically on the 1st of the month. If you wish to cancel this membership, please note we require 4 weeks notice and refer to clause 7.2 for further information.

Nutrition Coaching - allows you to purchase 4 or 10 Sessions (credits). This is a one-off payment. Your passes are valid for 16 weeks, after this, they are not valid for use. Nutrition Sessions cannot be transferred to others and are non-refundable.

2.2 Membership Add Ons 

You have the option of purchasing sessions, which include Yoga, Pilates, Wellbeing Workshops, Weight Lifting, Strength & Skill and our Run Club sessions (coming soon).

This is a one-off payment and you can find prices on our Website (Nutrition section). 

Yoga, Pilates, Wellbeing Sessions/Workshops, Weight Lifting Classes, Strength & Skill Classes and our Run Club sessions are all included in The 1:1 PT Membership (excludes The Performance Academy).

2.3 Discounted Memberships 

You have been provided with a discount code to receive your membership at a discounted rate for a set amount of time agreed upon by MAXPerformance. 

You cannot cancel your membership until the discounted period and/or agreed contract period is over. After the discounted duration has ended, your membership will continue at the full cost of your selected membership.

If you signed up during our pre-sale in September 2024 and made payment in advance for your membership in October 2023, you will not be charged again until the 1st November 2024.

​3. Membership Fees

3.1 Your monthly membership fees are set out on our website. 

3.2 Membership fees must be paid whether you are using the membership or not. If you need to freeze your membership, please contact us at Contact.maxperformance@gmail.com

​4. Payment Method 

4.1 The Performance Academy or 1:1 PT Membership is charged on the 1st of every month via Direct Debit. Please note if you join us after the 1st of the month, you will be charged pro-rata for the remainder of the days left in the month.

4.1 You are required to make a one-off payment for the Nutrition sessions or any membership add-ons prior to attending the sessions.

​5. Failure to pay 

In the event of a failure to pay by instalment or failure to pay any sum owed to MAXPerformance, we will be in touch to re-confirm your bank details and discuss your other payment options. In the event that payment is not received, your membership will be cancelled and we may appoint a debt-collection agency to collect the amount owed from you. In this instance, you will be responsible for any costs incurred, including court costs. 

​6. Freezing Membership 

Please contact us using Contact.maxperformance@gmail.com if you wish to freeze your membership. 

​7. Membership Cancellation 

7.1 You have a 14-day 'cooling off period' whereby you may cancel your membership for any reason within 14 days of joining. You will receive a full refund of any fees paid during this time. 

7.2 Monthly memberships can be cancelled by giving 4 weeks notice before your next billing date. Once cancelled, your membership will run (for 4 weeks) until your next billing date and will not be renewed after this. 

7.3 To cancel your membership or discuss your options, please email Contact.maxperformance@gmail.com

​8. Our rights to cancellation 

8.1 We may end your membership at any time in writing to you for the following reasons;

- Failure to make payment to us (clause 5)

- Any offensive, abusive, or violent behaviour that puts our employees/coaches or members at risk of injury, illness, or death. 

- Disregard of instructions given by an employee or coach which may result in injury, illness, or death, to yourself, other members, or our employees/coaches.

- Damage caused to gym equipment/facilities due to disrespectful behaviour.

​9. Our right to make changes

9.1 At any time, we may change the membership fee to an amount we feel reasonable. If these changes affect you, you will be informed via email and you will be given 4 weeks notice before any changes come into effect. 

9.2 At any time, we may change our opening hours and class/ session timetable. You will be given at least 24 hours notice if this is the case.

9.3 Changes to our terms and conditions will be made should we feel it is necessary to do so. Any changes that are made, you will be informed via email or by our community App.

​10. Events beyond our control 

10.1 If for any reason we are unable to provide services and facilities at MAXPerformance for more than 30 consecutive days, due to reasons out of our control, you or we can cancel your membership. 

10.2 By law, we do not need to pay compensation in these circumstances.

10.3 Reasons beyond our control include; government actions, national or regional emergencies, natural disasters, acts of terrorism, war, fire, explosion, flood, power cuts, protests, and eviction from the premises operating MAXPerformance facilities. 

​11. Your contact details 

It is your responsibility to keep your contact details up to date via your memberships profile. We will only contact you via the information you have provided. If you have any difficulties doing this, please email Contact.maxperformance@gmail.com and we will ensure these are updated for you.

​12. Data Protection 

12.1 We take Data Protection very seriously at MAXPerformance and will do everything possible to ensure that the data we hold about you as a member is collected, stored, processed, maintained, cleansed, and retained in accordance with current and future UK data legislation. 

12.2 We will record any personal information you give us in line with current data protection laws. 

12.3 Under data protection law, you have the right: to ask us for access to personal information we hold about you, have your personal data rectified, object to the processing of personal data in certain circumstances and request deletion or removal of personal data where there is no compelling reason for its continued processing. 

12.4 We will keep any clinical information provided confidential and only pass it to, or receive it from, those involved with your programme at MAXPerformance. By joining as a member, you are giving us permission to share information that relates to your health between members of staff.

12.5 In the event you fail to pay your monthly membership fee, we may pass your personal information to a debt collection agency. 

12.6 It is your responsibility to keep all your personal contact details and how you want to receive marketing materials up to date.

12.7 Please ensure you also review our Privacy Policy.

​13. Alternative Dispute Resolution 

Alternative dispute resolution is a process whereby an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are unhappy with how a complaint has been handled, you can submit your complaint to the European Commission Dispute Resolution platform. 

14. Choice of Law 

Your membership with MAXperfomance is governed by the laws of England and Wales.